Basic administration
Administration means caring for your server every day so it simply works. You do not need to understand technical details: we watch the server, keep it in order and help when something goes wrong. A new employee needs access, the server slows down or a program freezes — you write or call, and we sort it out. Basic administration is already included in your plan price. If work beyond routine support is needed — such as installing a new program or complex configuration — we agree it with you first.
VPN in plain words
VPN is a protected “tunnel” through the internet between your computer and the server. Everything passing through this tunnel is securely encrypted: only you can see your data, and only people we have given access can connect to the server. The server physically sits in a data centre in Europe, but to your computer it feels like it is in the next room — like an ordinary office server. You turn on VPN with one click and work in 1C or with documents just as you would in the office: from home, on a business trip or anywhere else.
Why a server without open ports is safer
Most break-ins begin when a server is visible from the internet: its doors are open to everyone, and someone keeps trying passwords. Our server is closed off from the internet: there is no unrestricted way in. Access is only through a VPN tunnel and only for your employees whom we have given access. The door is closed to outsiders.
VPN user
Separate personal access for one employee. The Easy Start plan includes 10 such access accounts. When an employee leaves, we turn off their access without affecting anyone else.
Server / VPS
A powerful computer in a data centre where your programs run and your data is stored. A VPS is your own virtual server, with resources reserved only for you.
vCPU (cores)
The server’s “hands”: the more it has, the more people and tasks it can handle at the same time.
RAM (memory)
The server’s “desk”: how many programs and databases it can keep open without slowing down.
SSD / enterprise SSD
The drive holding your databases and files. Enterprise means server grade, more reliable and faster than an ordinary drive.
1 Gbps
The speed of the server’s internet connection. How fast you can work also depends on your own internet connection.
Backup
A daily “snapshot” of the server. If something is deleted or breaks, we restore its state for the day you need. We keep backups for at least 7 days.
24/7 monitoring
An around-the-clock “watchkeeper” that watches the server and alerts the administrator to a problem, often before you notice it.
Firewall
A “guard at the entrance”: lets through only permitted connections.
Remote desktop (RDP)
You see the server’s desktop on your own screen and work in its programs as if you were sitting at it.
Migration
Moving your programs, databases and files from the old server to the new one. We do this free of charge.
Data centre
A dedicated facility with backup power, cooling and security, where servers run around the clock. Ours are in the EU.